The first payment on a new paid subscription has a 14-day money-back guarantee. To use it, email billing@slenvox.com within 14 days with the subject line Refund Request.
- The first payment on a new subscription, monthly or annual, in full, including taxes.
- Renewal payments are outside the guarantee. We look at each request on its own.
- After the 14 days, annual plans are generally non-refundable.
- If an outage or a serious bug stops you from using Slenvox, we may offer a pro-rated refund or a service credit.
1Email Our Billing Team
Send an email to billing@slenvox.com with the subject line Refund Request. Include the email address of your Slenvox account and the date of the purchase.
2Wait for Our Reply
Our billing team replies within 24 hours, Monday to Friday, 9:00 AM to 6:00 PM IST.
3Get Your Money Back
Approved refunds go back to your original payment method within 5 to 10 business days.
4What Happens to Your Plan
A refunded plan ends right away, and your account moves to the Free plan. Your videos stay in your account.
Change or Cancel Your PlanIf you only want to stop future payments, cancel instead. You keep your plan until the end of the period you paid for.
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- Change or Cancel Your PlanUpgrade, downgrade or cancel from your account settings.
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- Devices and Signing InHow many devices each plan can use at the same time.