Technical Support Specialist

About the Role

You will help customers resolve issues quickly, from uploads to billing questions, and turn common questions into clear help articles.

About Slenvox

Slenvox turns topics, scripts, PDFs, slide decks and web pages into finished business videos with narration, motion graphics and real footage, in 22 languages.

What You’ll Do

• Respond to customer tickets over email and chat within agreed response times.
• Troubleshoot issues with uploads, video generation, exports and accounts, and reproduce bugs with clear steps.
• Escalate technical issues to engineering with logs, screenshots and full context.
• Write and maintain Help Center articles and step-by-step guides.
• Identify recurring issues and report trends to the product team each week.

What We’re Looking For

• 1–3 years in technical or customer support for a SaaS product.
• Strong troubleshooting skills and comfort with browsers, file formats and common web tools.
• Clear, patient written English.
• Experience with a help desk platform and a bug tracking tool.
• Interest in video, audio or design software is a plus.